Griswold is More Than Home Care

Jim Middleton

Owner/Administrator

jim.middleton@griswoldcare.com

Jim Middleton is the heart and soul of Griswold Home Care as the Owner and Administrator. He takes a hands-on approach by personally meeting with potential clients, reaching out to our valuable caregivers to express gratitude, and stepping in to help resolve escalated situations whenever possible. Jim's commitment to both clients and staff ensures a strong, supportive environment throughout the organization.

Jim brings twelve years of dedication and compassion to his role. His journey into the home care industry was deeply personal, sparked by the realization of its significance when his own parents required care. His hands-on approach as an active owner ensures that the values of compassion and excellence are woven into the fabric of Griswold Home Care, setting the standard for quality care within the community.

Shelby Pollock

Assistant Administrator

shelby.pollock@griswoldcare.com

Shelby Pollock is the indispensable Assistant Administrator here at Griswold Home Care, bringing over five years of dedicated service to the company. Her expertise encompasses a wide array of responsibilities, from managing the intricate back-end operations like billing, invoicing, and payroll, to ensuring the smooth functioning of front-end tasks such as caregiver satisfaction and client scheduling. Shelby's commitment to excellence shines through in her meticulous attention to detail and her ability to juggle multiple facets of the business with ease.

Prior to joining Griswold, she held various nanny and after-school care jobs, participated in the Disney College Program, and spent five years working at Sprouts. Her experiences across these roles have shaped her strong organizational abilities and people skills, which she now applies to her work at Griswold.

Megan Pottratz

Coordinator Supervisor

megan.pottratz@griswoldcare.com

Megan Pottratz, our Coordinator Supervisor, is the driving force behind the seamless operation of Griswold Home Care. She oversees both client and caregiver success, ensuring that our high standards of care and support are consistently met. Megan works closely with the office coordinators, providing them with the guidance and resources they need to excel in their roles. Her dedication to operational excellence guarantees that all aspects of our services run smoothly, fostering an environment where both our clients and caregivers thrive. Megan's leadership and commitment are integral to the success and harmony of our team.

Before joining Griswold, Megan worked as a CNA at a hospital for a year, gaining valuable hands-on experience in care. In addition, Megan spent five years working in childcare, where she developed exceptional caregiving and organizational skills. Her diverse background allows her to effectively support both clients, caregivers, and the office in her current role.

Sarah Ortega

Recruiter

sarah.ortega@griswoldcare.com

Sarah Ortega is the heartbeat of our caregiver recruitment efforts at Griswold Home Care. Her role is all about finding the best people to join our team, and she's got it down to a science. Sarah's out there partnering with big names like Indeed and Hireology, scouting talent at job fairs, and making sure we're bringing in folks who are not only qualified but also reliable and caring. She's the one who dives into all the pre-hiring tasks, from background checks to reference calls, making sure every caregiver we bring on board is someone we can trust to provide exceptional care.

Sarah brings a unique perspective from her previous experience as a caregiver. After taking a break to start a family, Sarah returned to the workforce, driven by her passion for helping others. Her hands-on knowledge of caregiving allows her to identify and recruit compassionate, skilled caregivers who share Griswold’s values.

Lauren Adler

Caregiver Coordinator

lauren.adler@griswoldcare.com

Lauren Adler is the dedicated Caregiver Coordinator at Griswold Home Care, bringing over a year and a half of passion and commitment to her role. Her primary mission revolves around fostering the success of caregivers within the company. From ensuring their satisfaction in their roles to guaranteeing their adherence to responsibilities in the field, Lauren goes above and beyond to ensure that all caregivers are not only compliant but thriving in their positions. Her tireless efforts contribute significantly to maintaining a high standard of caregiver excellence at Griswold.

Lauren joined Griswold Home Care after spending five years in the banking industry, where she gained extensive experience. Her background in these areas has given her strong skills in communication, customer service, and strategic thinking, which she now brings to her role at Griswold. Lauren's diverse professional experience helps her approach challenges with creativity and precision, ensuring that clients and caregivers receive the highest level of support.

Rebecca Bock

Client Coordinator

rebecca.bock@griswoldcare.com

Rebecca Bock, a Griswold Home Care Client Coordinator, oversees the care of private clients, diligently managing their schedules and ensuring their satisfaction. She ensures that each client's needs are met effectively by communicating with them and/or their families to seamlessly integrate caregivers into their homes. Rebecca also acts as a crucial liaison between the private clients, their families, and Griswold, facilitating seamless communication to enhance the quality of care provided.

Shelly Crawford

Client Coordinator

shelly.crawford@griswoldcare.com

Shelly Crawford is a Client Coordinator at Griswold Home Care, where she plays a vital role in overseeing the care of VA, PACE, Broomfield Respite, and DRCOG clients. In her position, Shelly serves as the main point of contact between the company and its contracted partners, ensuring that clients receive the highest standard of care. She oversees these clients' schedules and pairs them with qualified caregivers, working diligently behind the scenes to guarantee the smooth operation of their care plans. Shelly's commitment to excellence shines through in her dedication to meeting the unique needs of each client, fostering a sense of trust and satisfaction.

Shelly has a heart for education and advocating for marginalized individuals especially seniors and the developmentally disabled.  She is an active member of the Broomfield Lions, the Adams County Lionesses, her Small Church Community, and the Gamma Phi Beta Alumnae. She is truly caring and passionate about serving others.

Jaycee Jansen

Administrative Assistant

jaycee.jansen@griswoldcare.com

Jaycee Jansen, an Administrative Assistant at Griswold Home Care, plays a pivotal role in keeping our operations running smoothly. She ensures that all front-end tasks, such as client and caregiver calls, filling open shifts, and problem-solving, are efficiently handled. Jaycee also tackles several back-end tasks, contributing to overall client success. Her multitasking abilities and dedication to her role ensure that both clients and caregivers receive the support they need, making her an indispensable part of our team.

Before joining Griswold, she worked to help clients resolve back taxes and manage their financial filings. This experience has given her strong attention to detail and organizational skills, which she now applies to her work here at Griswold.

Miranda Sanchez

Administrative Assistant

miranda.sanchez@griswoldcare.com

Miranda Sanchez, an Administrative Assistant at Griswold Home Care, plays a key role in ensuring our Griswold operations thrive. She handles many including taking client and caregiver calls, filling open shifts, and addressing any problems that come up. Additionally, Miranda contributes to various back-end tasks, focused on enhancing caregiver success. Her dedication and ability to juggle multiple duties ensure our caregivers receive the support they need, making her an invaluable asset to our team.

Miranda brings her valuable knowledge as a Customer Experience Coordinator at Marshall's. Her background in customer service and coordination has honed her skills in organization, communication, and delivering excellent support, all of which she now applies in her current role.

Channing Jenkins

Office Assistant

Channing Jenkins, the vibrant Office Assistant at Griswold Home Care, is the embodiment of efficiency and creativity. Within the office walls, she seamlessly tackles administrative tasks, from organizing to assembling marketing materials with finesse. Yet, it's not just her knack for office duties that sets her apart; it's the burst of sunshine she brings to every task and interaction. Channing's radiant personality is contagious, infusing the team with energy and enthusiasm. Beyond her office prowess, Channing is a multi-talented individual, showcasing her creative flair through her handcrafted oven mitts, which find a home at Joyhouse in Estes Park.

Always seeking new horizons, Channing is currently immersed in learning American Sign Language, nurturing her dream of becoming a singer, and aspiring to one day establish her own studio, where her creativity can flourish boundlessly.

Kimberly Lainez

Field Trainer

Kimberly Lainez has been with Griswold Home Care for over two years as our Field Trainer, ensuring that caregivers are properly trained both before they begin working with clients and as they continue to develop their skills. In addition to her training expertise, Kimberly is an exceptionally skilled caregiver who actively works with current clients, providing top-notch care. She also brings her talents as a professionally trained chef, adding a unique and creative touch to her role.